Common Questions

“Thank you for holding my hand and guiding me through this journey.”


When should I seek counseling?

Throughout our lives, there are times when we may need help addressing problems and issues that cause us emotional distress or make us feel overwhelmed. When you are experiencing these types of difficulties, you may benefit from the assistance of an experienced, trained professional. A counselor can help you identify your problems and assist you in finding the best ways to cope with the situation by changing behaviors that contribute to the problem or by finding constructive ways to deal with a situation that is beyond your personal control.

What is professional counseling?

Professional counselors are certified professionals who have received post-graduate training to work with individuals, families, groups and organizations. Counseling is a collaborative effort between the counselor and client. Professional counselors help clients identify goals and potential solutions to problems which cause emotional turmoil; seek to improve communication and coping skills; strengthen self-esteem; and promote behavior change and optimal mental health.

Will my third party insurance cover counseling?

Many insurance and coverage plans cover mental health services by a licensed professional. If you have such coverage it is important that you check with your insurer about whether you have coverage and the criteria for payment.

Is this service confidential?

Yes. The information that you share with me is confidential, which means that it may not be shared without your written permission. In keeping with the ethical code of the Canadian Counseling and Psychotherapy Association strict confidentiality is maintained except when, in the judgment of the counselor, such disclosure is necessary to protect the client or another person from harm or when a court order requests that the counselor submit records to the courts.